TUPPERWARE BRANDS CORP.
Lowered common handle period; increased client satisfaction
and feedback scores.
Superior forecast reliability and decreased the need for overtime.
LOCATION OF CONTACT CENTERs:
Maintained service-level uniformity during contact center site
Philipines and Un Salvador
Total Number OF Agents:
consolidation and growth to overseas locations.
Allowed for superior use of multi-skilled agents.
Improved business ability to control exception handling
and getaway planning.
GREAT IEX Staff Management
Tupperware Brands Firm is a portfolio of global immediate selling businesses, selling premium innovative goods across multiple brands and categories via an independent sales force of 2. four million. Product brands and categories contain design-centric preparation, storage and serving solutions for the kitchen and house through the Tupperware brand and beauty and private care products to get consumers through the Armand Dupree, Avroy Shlain, BeautiControl, Bigger Cosmetics, NaturCare, Nutrimetics, Nuvo, and Swissgarde brands. This year, the company declared it had been positioned
On the GREAT solution:
and second for the other straight 12 months in the Home Gear category
" Having the NICE IEX Labor force Management solution
allows us to interact to significant within our business
strategy with out compromising assistance levels or perhaps adding
money. Keeping this system in-house as we
manage each of our outsourced providers has presented us control
over agendas and staffing requirementws levels. вЂќ
expansion, saving considerable headcount at the same time. Tupperware ini-
NICE/IEX Devices Administrator
Tupperware Brands Corp.
tially hand picked the solution to improve processes, keep costs down and...